Senior Performance Analyst

We are seeking an experienced and enthusiastic Senior Performance Analyst to join our fantastic Performance Analysis team. This is an exciting opportunity in our Digital & Technology Directorate where you will be helping to design and deliver quality digital services for the millions of users of our services.

You will perform a critical role in digital service teams, working closely with our other professions such as user research, design, product and development to identify potential issues, create data driven hypotheses and performance frameworks to iterate, improve and test services and provide collective insights. You will be responsible for communicating analysis and insight across Companies House digital services. We are currently undergoing a period of organisational transformation so delivering at pace and adapting your priorities will be key as will collaborating with others and engaging with stakeholders within and outside of our organisation.

You will be a confident and experienced performance analyst with strong interpersonal skills who enjoys working in a user focused, agile environment. You care about users and are passionate about using data to ensure product success.

This post offers the opportunity to:

• Work with multidisciplinary, agile teams to help them identify what good looks like" and develop hypotheses.


• Seek new ways of collecting data from digital analytics and other sources, make the case for additional tracking and data collection, ensure data is accurate and significant and provide analysis and actionable insight through effective storytelling and data visualisations.


• Work with other disciplines and datasets to enrich data stories.


• Contribute to the development of new skills and procedures within the Performance Analysis team to improve data analysis.


We offer an excellent benefits package that includes a generous 30 days annual leave plus 8 bank holidays and 1 privilege day, and enrolment into the Civil Service Pension Scheme with a contribution rate averaging 28%. To find out more about what a great place Companies House is to work visit Companies House

Your key responsibilities will be to:

• Analyse data and use this analysis to create compelling, evidence-based and actionable data stories to share with stakeholders to drive decisions and inform the iterative design of the service or product.


• Define, implement and promote standards/policies to ensure technical and analytical best practice and continuous improvement across all areas of Digital performance analytics data collection, configuration of digital analytics and tagging, performance reporting and generating insight through compelling data stories.


• Lead the performance analysis of your area to make sure services meet the performance requirements set out in the Digital Service Standard and represent Performance Analysis at service assessments.


• Collaborate with developers to ensure analytical configurations are implemented, tested and updated accordingly.


• Work with service teams to develop performance measurement frameworks including key performance indicators (KPIs), turning service goals into tangible performance measures.


• Actively participate in the government Performance Analyst community to share examples of best practice in performance management.


• Act as an ambassador for analytics, promoting the value of performance analysis., As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.


We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk

Where will you be working?

You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage.

We're currently exploring options for new office space in the Cardiff and surrounding areas as we're due to be moving from our current building - join us on this journey where we can support you in your career and professional growth. Details are still being confirmed about our new building and we're keeping all our colleagues updated.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

In your application form wed like you to:

• Tell us about your employment history, including any key responsibilities and achievements.


• Write a personal statement of 1250 words where you demonstrate how you meet the skills in the person specification.


At sift candidates will be assessed against experience as well as the behaviours listed in the advert and are asked to supply work history/personal statement and reference any transferable skills using the job description for reference. Your personal statement should address the experience and technical skills listed in the person specification.

At interview candidates will be assessed against the behaviours listed in the advert and we will use Success Profiles Behaviours and Strengths. As part of the interview process, you will be asked to prepare an activity - details will be sent once you have booked an interview slot.

Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.

We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own.

What will the process look like?

• We will sift applications and then invite successful candidates from the sift stage to attend a virtual interview.


Read more information and guidance about Applying for Your New Job.

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and may include Strength based questions in the interview.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.

Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.

BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.

Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.

To gain SC clearance you will normally need to have been a UK resident for a minimum of 5 years and will need to successfully complete all stages of the vetting process. More information can be found at National security vetting: clearance levels - GOV.UK (www.gov.uk)

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Experience of working with a broad range of stakeholders to convince them of the value of performance analysis in the development of a service that meets user needs


• Experience of combining performance data with other data sources, interpreting this data and making it accessible through visualisation techniques for a varied audience


• Experience of developing performance analysis skills to enable the team to deliver high quality analysis.


Person specification

We are looking for the following experience, which will be assessed at sift and at interview. Please refer to the experience and technical skills headings when writing your personal statement.

Experience - we're looking for somebody who has:

• Experience of turning complex data into compelling, clear and actionable stories, presenting analysis and recommendations for action in easily understandable and engaging ways including online dashboards and other data visualisations.


• Strong proficiency with digital analytics platforms, including Matomo and Google Analytics.


• Substantial experience in digital analytics and data analysis including using digital analytics APIs.


• Working level knowledge of HTML, CSS, JavaScript or other programming languages such as Python in the context of configuration and interrogation of analytics and to develop online dashboards.


• Experience in integrating digital analytics data with qualitative data, such as user surveys and user research, to develop hypotheses for testing and gather richer insight.


• Experience in mentoring and coaching other performance analysts to improve the effective collection, analysis and presentation of data.


• An awareness or experience of using agile methodology.


Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture


• Communicating and Influencing


• Delivering at Pace


Technical skills

We'll assess you against these technical skills during the selection process:

• Performance management


• Undertaking analysis and providing insight
  
  £37,350 - £42,329


Successful candidates will be offered the minimum of the pay scale, but in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.

A Civil Service Pension with an average employer contribution of 27%, Alongside your salary of £37,350, Companies House contributes £10,820 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...