Service and Aftersales Administrative Assistant

A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training.

· Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.

· Maintaining the aftersales enquiry email inbox and responding to enquiries in a timely manner and provide front line technical responses or information if needed.

· Maintaining the aftersales enquiry log.

· Generating, requesting or providing quotations for standard spare parts.

· Logging and reporting of non-conformities reported by customers on the salesforce system or in-house non-conformance reporting register.

· Organising deliveries of spare parts.

· Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).

Service department admin management and support

A friendly and efficient line of contact & support for our customers and in-house engineers, ensuring the smooth running and delivery of service-related projects on site process. Company specific processes will be supported with training.

· Making early and consistent contact with customers to ensure specified site dates are correct and can be facilitated.

· Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.

· Maintaining site service schedule ensuring any changes in project dates or manpower are reflected in planner.

· Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).

· Logging and reporting of non-conformities via the appropriate channels through to conclusion.

· Organising deliveries of spare parts to site teams.

· Contacting authorised suppliers to organise support when required.

· Proof reading of completed test documents checking for errors or mistakes before they are issued to customers.

· Strong organisational and multitasking skills

· Proficient in Microsoft 365

· Attention to detail and accuracy in work

· Previous experience in an administrative role (desirable)

· SAP experience (desirable),

• Do you have any electrical experience? If so how many years.


Education:

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)
  
  Pulled from the full job description


• Bereavement leave


• Company pension


• Free parking


• On-site parking


• Sick pay, Bereavement leave


• Company pension


• Free parking


• On-site parking


• Sick pay


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme


• Performance bonus