SMR Administrator

RAC has an exciting opportunity for an Administrator to join our SMR (Service, Maintenance & Repair) Department on a Full Time, Permanent basis out of our Bescot Head Office.

This administrative role is primarily to support the SMR management team with any administrative tasks required to ensure the smooth running of the division.

35 hours per week, Monday to Friday - Shifts fall between 8am and 6pm,

• Set up and maintain trackers for all field based and contact centre teams sickness & holiday records applying a consistent approach


• Complete month end payroll returns and submit for authorisation and payment including overtime, unpaid leave, sickness & procurement cards


• Compile and submit billings and collections weekly and monthly returns for Recall, EV and Mobile Mechanics attendances for OEM and Fleet customers including our own fleet to ensure all are invoiced correctly and payment received


• Manage outstanding debt file chasing down any payments until all payments are received


• Maintain Motability attendance file and forward for payment monthly


• Look after division IT/hotel/hire car requests


• Set up all new starters with IT accounts, tools, vehicles and equipment where required


• Help organise & plan any events


• Coordinate postage or couriers for any Field Based Technician requests for parts, tools or equipment


• Knowledge of Dynamics and able to support the contact centre during periods of high demand with the taking of customer calls and making bookings


• Maintain knowledge of all customers, products and processes managed within the SMR division


• Generate reporting as and when required and ensure all colleagues are compliant with CBT completion across division
  
  Excellent PC Skills including Microsoft Office. Able to build spreadsheets/insight using formulas and pivot tables for absence/sickness tracking of multiple teams


• Organised and quality oriented with good analytical & written skills


• Resilient when working to deadlines, delivers on time


• Strong Interpersonal & communication skills including with SLT & key stakeholders


• Keeps knowledge up to date for systems and processes


Experience

• Working within a customer service/ Call centre / contact centre environment


• Working as part of a team where using own initiative to resolves problems is proven


Need to exhibit behaviours consistent with RAC core values:

• Handle it Together


• Exceptional Service


• Raise the Bar


• Own it
  
  Together we are all #OrangeHeroes. Be a part of our journey!
  
  At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:


• Eligibility to join our bonus scheme.


• Holidays - 23 days & bank holidays


• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.


• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.


• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.


• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.


• Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.


• FREE RAC Ultimate Complete Breakdown Service from Day One.


• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.


• FREE onsite parking.