Team Support Manager

Team Support Manager

All the details

Work Pattern:
Tuesday: 14:00 - 22:00

Wednesday: 14:00 - 22:00

Thursday: 14:00 - 22:00

Friday: 14:00 - 22:00

Saturday: 13:00 - 21:00
Purpose

• Duty Manage in the absence of the next level Leader when required


• Champion new ways of working within stores through an open mindset and positive attitude


• Leads colleagues in delivery of task prioritising customer first


• Plans, allocates and follows through on delivery of task to a consistent standard across the store


• Drives on the job productivity


• Supports colleagues through coaching and feedback


• Uses MI to take action to drive performance


• Helps maintain a safe and legal environment for colleagues and customers


• Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often


Key Accountabilities

• Delivers great standards and service by putting the customer first


• Acts on customer feedback to deliver improvement


• Ensures the delivery of brilliant basics


• Coach the team to deliver excellent standards of product presentation


• Supports the delivery of plan A


• Provides regular and timely feedback to line manager to support colleague performance


• Supports with the training and coaching of colleagues maximising digital tools and channels


• Identifies colleagues for recognition and celebrate success within the store


• Provides feedbacktoBIG to improve colleague experience


• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action


• Role models new ways of workingthrough the use ofdigital tools


• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively


• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation


• Maintains a safe and legal store environment


• Supports visual merchandising updates across all launches,eventsand campaigns


Key Capabilities

• Understands how M&S operates,it'sstrategy, future and the role they play


• Effectively manages own reactions and responses around change


• Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking


• Sets performance objectives for self in conjunction with line manager and in line with business plans


• Takes accountability for planning and managing own work efficiently to ensure objectives are met


• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs


• Builds positive relationships by being a good listener and getting to know people by establishing a connection


• In control of their own reactions and considers how to share their perspective to create better reaction for team
  
  Support the delivery of excellent customer service and KPI's across the store


• Good level of digital capability and can access and utilise relevant systems


• Good knowledge of the commercial operation, brilliantbasicsand operational excellence


• Current working knowledge of all VM principles


• A good communicator with the ability to build relationships and work within a team


• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing


• Maintain high presentation standards, attention to detail and deliver on time, right first time


• Interpret data relevant to the role


• Demonstrates flexibility and adaptability to change


Key Relationships and Stakeholders

• Customers


• Colleagues


• Store Leadership


• BIG
  
  3.8 out of 5

Sheffield S9
£13.05 an hour - Permanent