Technical Services Engineer

To provide the high level of customer support that Thorlux customers have come to expect. Resolving issues and answering queries over the phone. As well as managing more in-depth support tickets which are escalated from Technical Support agents.,

• To respond to customer enquiries and support tickets.



• To manage customer sites using our SmartScan system and web portal, resolving faults remotely where possible.



• To resolve customer issues/provide product advice over the phone.



• To support our UK and worldwide Sales Engineers in specifying luminaires and control systems.



• To work alongside Site Services to resolve fault reports in the most efficient way possible.



• To communicate and work with suppliers, end users, electricians, and consultants to resolve issues.



• To assist the Technical Services Team Leader/Technical Manager in his/her day-to-day duties.



• To undertake occasional site rectification/investigation visits where required.
  
  Ideally possess an HNC/HND or higher qualification in a suitable engineering discipline.



• Experience in a production engineering environment with an electrical bias, preferably within the lighting industry.



• Excellent communication, organisational and customer service skills.



• Proficient in Microsoft Office and the use of multiple systems for material flow, communication, case management, and record keeping.



• Good telephone manner.



• Willing to undertake training courses as required for the job role.


Job Types: Full-time, Permanent, Graduate